We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
How do I update Amelia to the latest version and will affect it my current settings?
Hello Ken.
If you entered the purchase code in Amelia Settings/Activation, you should be able to update it from your Plugins section in the dashboard. Some installations offer this only when the plugin is deactivated, so please try deactivating it, and see if there will be an update offered.
If you can't activate it this way, then please follow these instructions:
1. Download the latest version from our store. You can log in with the credentials you received in your e-mail when you purchased the plugin.
2. Deactivate/Delete Amelia from your Plugins section, in the Dashboard (the plugin will keep all settings and data in the database, so there's no need to worry about losing anything)
3. Click on Add New/Upload, and upload the previously downloaded plugin.
4. Activate the plugin.
That's it.
Kind Regards,
Aleksandar Vuković
[email protected]
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables