We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi there,
So I managed to do my test booking on my event with Stripe, which was seamless.
However, I cannot see any of the Customer details in the Stripe Dashboard, only the fee I've charged.
I saw another ticket from May 2019 that addressed this issue, but gets you to use WooCommerce instead. This doesn't work either, when I click "confirm" to book the Event, it takes me to the basket page and it's empty.
Really frustrating. Is there any easy fix for this? The WooCommerce way looks clunky and takes too long. I'd much prefer using Stripe directly.
Simon
Hi Marija,
That's great, all working now.
Thanks so much :)
Hello Simon,
Great, glad to hear that
You are welcome!
If you have any other questions or concerns feel free to open a new ticket and we will gladly help,
Is there a way to see the private messages so this is useful?
Hello Kevin,
We added a possibility of sending data to Stripe from Amelia in one of the latest updates of Amelia, but you need to enable this in your database. The data sent to Stripe is sent as description or metadata, there isn't a possibility with this customers to be automatically created in Stripe, unfortunately.
Please access your database, find and open the wp_options table (it can have another prefix rather than wp_ depending on your database) and find the option name amelia_settings there. You need to edit it. You will see a setting payments there and you should find stripe in it. You need to set the description parameter enabled to true in the database and also if you want metadata to be sent you need to set the metaData parameter enabled to true as well. Like here :
"description":{"enabled":true,"appointment":"%customer_full_name% has booked %service_name% at %appointment_date_time%","event":"%customer_full_name% has booked %event_name% at %event_start_date_time%"},"metaData":{"enabled":true,"appointment":{"user":"%customer_full_name%","email":"%customer_email%","phone":"%customer_phone%"},"event":{"user":"%customer_full_name%","email":"%customer_email%","phone":"%customer_phone%"}}Then you can copy/paste any placeholder to the appointment and event parameters that you want to be sent to Stripe from Amelia (the placeholders that you can find in Amelia -> Notifications). We put above some placeholders as an example.