Holiday Notice – Support Unavailable on April 18 and April 21

We just wanted to let you know that our support team will be offline on Friday, April 18th (Good Friday) and Monday, April 21st (Easter Monday) due to the holidays.
We'll be back on Tuesday, ready to assist you!

In the meantime, if you need any help, feel free to:

Amelia YouTube Channel

wpDataTables YouTube Channel

Thank you for your understanding, and we wish you a wonderful holiday weekend!

Okay
  Public Ticket #2224922
Unable to pay in the plugin
Closed

Comments

  • Thiago started the conversation

    "Sorry, there was an error processing your payment. Please try again later.". That's the message visitors get when trying to schedule an appointment using Amelia, through PayPal or Stripe. I need to sell things asap due to Black Friday, so please help me!

  •  2,576
    Aleksandar replied

    Hello Thiago.

    Thank you for your purchase.

    Issues like this usually happen when you leave the "Test" or "Sandbox" mode on, and you're trying to pay with live credentials or a real credit card. Also, you're not able to process test credentials for Live payments

    Please open Amelia Payment settings, and check if you've enabled test or sandbox for PayPal and Stripe, and if you have switch to Live. After that you should be able to take real transactions.

    Please note that PayPal and Stripe have the minimum amount set to (I believe) $0.5. If you set the price to be lower than that, it could also cause issues.

    If you still cannot get it to work, please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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