We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2224807
https://datatables.net/manual/tech-notes/1
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Comments

  • Arie started the conversation

    I am getting the 

    "DataTables warning: table id=table_1 - Invalid JSON response. For more information about this error, please see http://datatables.net/tn/1"

    I was trying to follow your web site but no "Ajax request made by DataTables" !

    Please advise ASAP !

    Arie

  •  2,576
    Aleksandar replied

    Hello Arie.

    This issue can come up if you have some caching plugins enabled, and/or security plugins blocking the admin-ajax calls from being completed.

    You can try deactivating "Use minified wpDataTables Javascript" slider found in main settings of wpDataTables/Custom JS and CSS, and see if that helps.

    If it doesn't, then my guess is you're using a complicated query, and wpDataTables server has problems with parsing of the query and building new queries dynamically (rarely happens, but does sometimes). To avoid this please prepare a MySQL view (a stored query), which will return the data that you need, call it e.g. “view1” and then build a wpDataTables based on a simple query like “SELECT * FROM view1″.

    If you still cannot resolve the issue, please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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