We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I have set up the SMTP setting correctly for Office 365, but the mail will not send. I am using Post SMTP as a plug in for another feature in Word Press, so I am not sure if that is interferring with the process. Either way, I need assistance in setting this up. The protocols that I am using are:
SMTP (Host): smtp.office365 .com
Port: 587
Secure protocol: TLS
Username: my O365 email address
Password: my O365 email account password
Sender name: Do Not Reply (the username of the below email address)
Sender email: [email protected] (an email address I own, and has worked in this fashion on other smtp configurations
I am not sure where this is going wrong.
Thank you,
Bill Decker
Hello Bill Decker,
Apologies for replying late, we are not working on weekends.
Yes, this is caused by the plugin that you use for SMTP, as you said Post SMTP. So, if you are using another plugin for SMTP connection/sending emails, you would need to choose WP mail as Mail service in Amelia and Amelia will use that plugin as well for sending emails (the configuration set there).
Please try this out and let me know if this worked.