Holiday Notice – Support Unavailable on April 18 and April 21
We just wanted to let you know that our support team will be offline on Friday, April 18th (Good Friday) and Monday, April 21st (Easter Monday) due to the holidays.
We'll be back on Tuesday, ready to assist you!
In the meantime, if you need any help, feel free to:
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Use the support widget in the bottom right corner on our websites (Amelia and wpDataTables) — our latest AI-powered assistant is there 24/7 to help with basic and intermediate questions,
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Browse our detailed documentation (Amelia, wpDataTables)
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Explore helpful articles,
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Or check out our YouTube channels for video guides!
Amelia YouTube Channel
wpDataTables YouTube Channel
Thank you for your understanding, and we wish you a wonderful holiday weekend!
I have set up the SMTP setting correctly for Office 365, but the mail will not send. I am using Post SMTP as a plug in for another feature in Word Press, so I am not sure if that is interferring with the process. Either way, I need assistance in setting this up. The protocols that I am using are:
SMTP (Host): smtp.office365 .com
Port: 587
Secure protocol: TLS
Username: my O365 email address
Password: my O365 email account password
Sender name: Do Not Reply (the username of the below email address)
Sender email: [email protected] (an email address I own, and has worked in this fashion on other smtp configurations
I am not sure where this is going wrong.
Thank you,
Bill Decker
Hello Bill Decker,
Apologies for replying late, we are not working on weekends.
Yes, this is caused by the plugin that you use for SMTP, as you said Post SMTP. So, if you are using another plugin for SMTP connection/sending emails, you would need to choose WP mail as Mail service in Amelia and Amelia will use that plugin as well for sending emails (the configuration set there).
Please try this out and let me know if this worked.