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  Public Ticket #2223457
Email notifications
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  • William Decker started the conversation

    I have set up the SMTP setting correctly for Office 365, but the mail will not send.  I am using Post SMTP as a plug in for another feature in Word Press, so I am not sure if that is interferring with the process.  Either way, I need assistance in setting this up.  The protocols that I am using are:

    SMTP (Host): smtp.office365 .com

    Port: 587

    Secure protocol: TLS

    Username: my O365 email address

    Password: my O365 email account password

    Sender name: Do Not Reply (the username of the below email address)

    Sender email: [email protected] (an email address I own, and has worked in this fashion on other smtp configurations

    I am not sure where this is going wrong.

    Thank you,

    Bill Decker

  • [deleted] replied

    Hello Bill Decker, 

    Apologies for replying late, we are not working on weekends. 

    Yes, this is caused by the plugin that you use for SMTP, as you said Post SMTP. So, if you are using another plugin for SMTP connection/sending emails, you would need to choose WP mail as Mail service in Amelia and Amelia will use that plugin as well for sending emails (the configuration set there).

    Please try this out and let me know if this worked.