Holiday Notice – Support Unavailable on April 18 and April 21

We just wanted to let you know that our support team will be offline on Friday, April 18th (Good Friday) and Monday, April 21st (Easter Monday) due to the holidays.
We'll be back on Tuesday, ready to assist you!

In the meantime, if you need any help, feel free to:

Amelia YouTube Channel

wpDataTables YouTube Channel

Thank you for your understanding, and we wish you a wonderful holiday weekend!

Okay
  Public Ticket #2221955
Google Calender
Closed

Comments

  • Dietmar Baumann started the conversation

    Hello, is it possible to create bookings and blocks directly in the google calender? Or what exactly means the 2 way sync ?

    regards Dietmar

  • [deleted] replied

    Hi Dietmar Baumann,

    Thank you for your interest in our plugin.

    Our synchronisation works in the way that all events from Google calendar (with busy status) affects the number of free time slots in Amelia by deleting them. Also all appointment created in Amelia (you can choose whether just Approved or also the Pending ones) are added into the Google calendar. However the synchronisation is not entire and if you want to delete the appointment created in Amelia, you can do that just in Amelia because deleting from Google calendar will not be pasted to Amelia (it's not entire 2 way sync).

    Best regards.

  • Dietmar Baumann replied

    Hi

    thanks for your answer !

    but i didn't understand exactly what you wrote. 

    what i want to do:

    when i create a appointment directly in the google calender this timeslot ai available in Amelia booking?

    Why?

    What i understand is whe i crate a appointment in google calender this time is blocked for bookings?

    Sorry for my bad english, i'll hope you undersatndwhat i want to epxplain.


    regards Dietmar



  • [deleted] replied

    Hi Dietmar,

    If you create event in Google Calendar and set its status as busy, that timeslot will not be available in Amelia for further booking. If that event doesn't have busy status then that timeslot will be available in Amelia.

    Best regards.

  • Dietmar Baumann replied

    Hi Isidora

    thanks for your reply.

    It's not working. Only from Amelia booking to google works, but when i create a appointment in google with status "Beschäftigt" = "busy" the customer can book in this timeslot.

    Any idea what the problem could be?

    in attachment you can see some screenshot's. 


    regards Dietmar

  • [deleted] replied

    Hi Dietmar,

    Can you please contact us in Amelia section of this same support platform so technical support can investigate your issue. They will probably need temporary credentials for login so they can investigate from the inside as that is the fastest way of finding the solution so please make sure to create Private ticket.

    Best regards.

  •   Dietmar Baumann replied privately
  •   Dietmar Baumann replied privately
  • [deleted] replied

    Hi Dietmar,

    I am glad to hear that the problem is solved. Have a nice day.

    Best regards.