We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2221582
Refund
Closed

Comments

  • Samer started the conversation
    November 21, 2019 at 9:38am

    Hi,

    I bought amelia plugin because it can send sms notification, but the plugin has only one method of recharge through paypal which is not working att all, according to paypal the problem is related to your account not to mine.

    How can I apply for a refund?


    Best regards

    Samer Okar

  • [deleted] replied
    November 21, 2019 at 10:00am

    Hello Samer, 

    Sorry for any inconvenience this have caused! 

    I waited for a confirmation from the management if we can recharge the balance somehow, and they approved, so we can do that today.

    We haven't had any issues with users recharging SMS balance so far, honestly. We are not sure why you had troubles with your PayPal account for the SMS recharge. 

    Again, sorry for any inconveniences and hope that you will stay with Amelia after we solve this issue today. 

    If you have any further questions or concerns don't hesitate to ask, 


  • Samer replied
    November 21, 2019 at 11:40am

    Hi Marija,


    Thank you for your prompt help. The issue is solved now.


    Best Regards

    Samer

  • [deleted] replied
    November 21, 2019 at 12:07pm

    Hello Samer, 

    You are welcome. Great, glad to hear that!

    If you have any other questions or concerns feel free to open a new ticket and we will gladly help,

  • Benjamin replied
    May 14, 2020 at 10:18am

    Hello, I have the same probleme, paypal is not working for the same reasons, how did you solve that probleme? Is it possible to pay with an other way?

  • [deleted] replied
    May 14, 2020 at 10:24am

    Hello Benjamin, 

    Unfortunately, we encountered some technical difficulties with accepting payments for SMS recharge through PayPal. We are working on resolving this issue, or switching to another payment provider, but, unfortunately, that will take some time. Sorry for any inconvenience this have caused. Could you please send me an email to my email address [email protected] and let me know there what is the amount you would like to deposit, so we would think about an alternative solution?