I bought amelia plugin because it can send sms notification, but the plugin has only one method of recharge through paypal which is not working att all, according to paypal the problem is related to your account not to mine.
I waited for a confirmation from the management if we can recharge the balance somehow, and they approved, so we can do that today.
We haven't had any issues with users recharging SMS balance so far, honestly. We are not sure why you had troubles with your PayPal account for the SMS recharge.
Again, sorry for any inconveniences and hope that you will stay with Amelia after we solve this issue today.
If you have any further questions or concerns don't hesitate to ask,
Unfortunately, we encountered some technical difficulties with accepting payments for SMS recharge through PayPal. We are working on resolving this issue, or switching to another payment provider, but, unfortunately, that will take some time. Sorry for any inconvenience this have caused. Could you please send me an email to my email address [email protected] and let me know there what is the amount you would like to deposit, so we would think about an alternative solution?
Hi,
I bought amelia plugin because it can send sms notification, but the plugin has only one method of recharge through paypal which is not working att all, according to paypal the problem is related to your account not to mine.
How can I apply for a refund?
Best regards
Samer Okar
Hello Samer,
Sorry for any inconvenience this have caused!
I waited for a confirmation from the management if we can recharge the balance somehow, and they approved, so we can do that today.
We haven't had any issues with users recharging SMS balance so far, honestly. We are not sure why you had troubles with your PayPal account for the SMS recharge.
Again, sorry for any inconveniences and hope that you will stay with Amelia after we solve this issue today.
If you have any further questions or concerns don't hesitate to ask,
Hi Marija,
Thank you for your prompt help. The issue is solved now.
Best Regards
Samer
Hello Samer,
You are welcome. Great, glad to hear that!
If you have any other questions or concerns feel free to open a new ticket and we will gladly help,
Hello, I have the same probleme, paypal is not working for the same reasons, how did you solve that probleme? Is it possible to pay with an other way?
Hello Benjamin,
Unfortunately, we encountered some technical difficulties with accepting payments for SMS recharge through PayPal. We are working on resolving this issue, or switching to another payment provider, but, unfortunately, that will take some time. Sorry for any inconvenience this have caused. Could you please send me an email to my email address [email protected] and let me know there what is the amount you would like to deposit, so we would think about an alternative solution?