I have gone in via cpanel twice to and deleted the destination folder and tried to install but it hasn't worked.
Before this, it would appear to upload and then Chrome would freeze, but not actually have installed, so I deactivated all the plugins to try and it Amelia to install.
This is being installed on a new version of Wordpress that is a new version of our website with minimal content, as I desperately need to get Amelia to work for sessions were supposed to be doing in 10 days time.
If you are using hosting where you are not allowed to your FTP then follow those instructions:
1) Download the zip from our store or from the email that you received when you made the purchase
2) Delete Amelia plugin from WordPress Plugins page
3) Click on Add new on Plugins page
4) Click on Upload plugin on Plugins page
5) Choose previously downloaded ameliabooking zip file
6) When uploading is done, please Activate Amelia plugin
7) Clear server and browser cache.
Please note that if you delete plugin from Plugins page you WILL NOT lose your data, because it is already saved in your database.
Please note that our plugin have a size of around 6 MB so if yo are not able to upload the plugin through WordPress plugins page, then you need to increase following:
upload_max_file size,
post_max_size ,
max_execution_time
You should be able to find these values in your php.ini file or on your hosting panel. If you can't find it yourself please ask your hosting provider to provide it.
If you have any further questions or concerns don't hesitate to ask,
This is great. It appears to have worked. We really appreciate the prompt response, allowing us to get on with our sessions. Looking forward to implementing Amelia in our business!
Hi,
I'm days into trying to get Amelia functional and very frustrated so I'd appreciate any help.
When I am installing the plugin through Wordpress (latest version, PHP 7.2) I get
"Unpacking the package…
Installing the plugin…
Destination folder already exists. /home/cphoto/public_html/new/wp-content/plugins/ameliabooking/
Plugin installation failed."
I have gone in via cpanel twice to and deleted the destination folder and tried to install but it hasn't worked.
Before this, it would appear to upload and then Chrome would freeze, but not actually have installed, so I deactivated all the plugins to try and it Amelia to install.
This is being installed on a new version of Wordpress that is a new version of our website with minimal content, as I desperately need to get Amelia to work for sessions were supposed to be doing in 10 days time.
Thank you.
Laine McKean.
And ive gone back through recent other tickets to try other things but couldn't find anything helpful.
Hello Cyrus Roussilhes,
Thank you for your purchase!
Sorry to hear you encountered issues while installing Amelia.
Could you please try installing Amelia manually following these steps:
1) Download the zip from our store or from the email that you received when you made the purchase
2) Use FTP to open /yourwordpressfolder/wp-content/plugins
3) Delete existing ameliabooking folder
4) Upload previously downloaded ameliabooking folder through FTP to plugins folder (unzip it)
5) Go to WP-admin panel, open Plugins section
6) Deactivate Amelia Plugin, and then activate it again
7) Clear server and browser cache
___________________________________________________________
If you are using hosting where you are not allowed to your FTP then follow those instructions:
1) Download the zip from our store or from the email that you received when you made the purchase
2) Delete Amelia plugin from WordPress Plugins page
3) Click on Add new on Plugins page
4) Click on Upload plugin on Plugins page
5) Choose previously downloaded ameliabooking zip file
6) When uploading is done, please Activate Amelia plugin
7) Clear server and browser cache.
Please note that if you delete plugin from Plugins page you WILL NOT lose your data, because it is already saved in your database.
Please note that our plugin have a size of around 6 MB so if yo are not able to upload the plugin through WordPress plugins page, then you need to increase following:
upload_max_file size,
post_max_size ,
max_execution_time
You should be able to find these values in your php.ini file or on your hosting panel. If you can't find it yourself please ask your hosting provider to provide it.
If you have any further questions or concerns don't hesitate to ask,
This is great. It appears to have worked. We really appreciate the prompt response, allowing us to get on with our sessions. Looking forward to implementing Amelia in our business!
Hello Cyrus,
Great, glad to hear that it worked!
Best of luck with the sessions
If you have any other questions or concerns feel free to open a new ticket and we will gladly help,