We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
When I tried to connect to external MS SQL SERVER and get an error: "wpDataTables could not connect to mssql server. mssql said: There was a problem with your SQL connection - could not find driver"
I was trying to modify the config.inc.php (as mentions in that article https://wpdatatables.com/faqmd/cant-connect-remote-mysql-database/) but in my file there are not such lines at all... I have shared hosting and found that file here https://prnt.sc/pz0g32
What should I do?
I of course tried different drivers but the result the same... :(
Hey Max.
Thanks for opening a new ticket. I'll just copy my response from there, and we can continue here:
You need to install and enable the SQLSRV driver on the server where the separate connection is. The FAQ document is for versions prior to 2.7, and you are correct, those lines of code are not there anymore because we've added the driver select-box.
If your separate connection is on Ubuntu, please take a look at this thread to see how you can install the SQLSRV driver on that server.
Please let me know.
Kind Regards,
Aleksandar Vuković
[email protected]
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