We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2218607
Help on website
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Comments

  • Niko_84 started the conversation
    November 18, 2019 at 7:21pm

    Last year we purchased the AMELIA plugin for booking our photo studio.
    But it stopped working with the Wordpress update version 5.3 installed on 17 Nov 2019. The shortcodes in use by the plugin are no longer working, how can we solve the problem?
    Thanks


    Nico

    [email protected]

    www.kiokistudio.it

  • [deleted] replied
    November 19, 2019 at 10:35am

    Hi there,

    We had a bug and most probably that bug occurred now when you have updated the WordPress. You just need to update the plugin, we have fixed this problem with version 2.0, but we recommend to update to the newest version of the plugin.

    Hope this helps!

  • Niko_84 replied
    November 19, 2019 at 2:19pm
    There is no update at the time of Amelia at the moment.
where can I find it?
at the moment I installed 1.5.1 on my system (Amelia is a simple but powerful automated booking specialist, working 24/7 to make sure your customers can make appointments even while you sleep!
Version 1.5.1 | Of TMS | View the details
  • [deleted] replied
    November 19, 2019 at 4:04pm

    Hi there,

    We have released new update today due to it mi might be some delay to receiving the update, but please try with manual update: 

    Here are the instructions:

    Updating your Amelia WordPress Booking plugin Automatic Update

    To enable auto update just add the purchase key in the Activation Settings Dialog on the Settings page.

    If you buy it over CodeCanyon, you can take a look at this tutorial how to find your Amelia Purchase Code – Link.

    If you buy it over our website then you can find your purchase code in email that you get when you made purchase or by login on our TMS Store on this link with credentials that you receive in email when you made purchase.

    Manual Update

    When downloading the new plugin version (if you buy it over CodeCanyon please download it from this link, or if you buy it over our website then please download it from our TMS Store from this link) please follow these steps to update manually from the existing version:

    1. Go to your FTP and open WordPress plugins folder
    2. Delete the old Amelia version folder
    3. Upload the new version of Amelia
    4. Go to WP-admin panel, and open the Plugins section
    5. Deactivate Amelia, and then activate it again