We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I just had someone book in for a call 15 minutes before it was suppose to start. Luckily this time I saw the email but I could have quite easily missed it.
Can the settings stop people booking in for certain amount of time or the current day?
Thanks
Susanna
Hello Susanna,
Yes, there is a setting for this in Amelia. The option is 'Minimum time required before booking: ' and you can find it in Amelia -> Settings -> General Settings. There you can set the time that you want before the appointment, until which the customers will be able to book the appointments.
Hope this helps!
If you have any further questions or concerns feel free to ask,
Thanks thats great. Can you have more than 4 hours or is that the most?
You are welcome, Susanna.
Yes, you can have it for more than 4 hours, you can have it set up to 6 months before the appointments.
If you have any further questions or concerns don't hesitate to ask,