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  Public Ticket #2216899
Booking system can not check out
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  • Thomas Feder started the conversation

    Hello Amelia Support,

    We currently have a problem to make our bookingforms submit. I have set up a page so you can see it action:

    https://lifeisgreat.dk/booking-problems/

    We have tried both with Stripe and On Site Booking, but nothing seems to work. We hope you can help!


    Thanks,
    Thomas

  •  2,572
    Aleksandar replied

    Hello Thomas.

    I inspected the page, and saw this error:

    {"message":"Unable to add data in AmeliaBooking\\Infrastructure\\Repository\\Booking\\Appointment\\CustomerBookingRepository"}
    

    This usually happens when you migrate the site, and the plugin's foreign keys aren't properly assigned, or when there are some missing Amelia tables in the database.

    Either way, I'd need to remote in and take a look.

    Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.

    Please make sure to provide me with database access as well (PHPMyAdmin or C-Panel), so I can take a look at the database, and see what's going on.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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  •   Thomas Feder replied privately
  •   Aleksandar replied privately
  •   Thomas Feder replied privately
  •   Aleksandar replied privately
  • Thomas Feder replied

    YES - that did it!

    Thanks for all your help Aleksander!

    I just made a testbooking as well and everything went smooth!

    Just a question for "next time": We used ManageWP to move our site from staging to live - is there a better method? - So that we do not have to experience all this again - and ask for your precious time as well?


    Thanks again,

    Thomas Feder - on Behalf of Naeem Sundoo

  •   Aleksandar replied privately