Holiday Notice – Support Unavailable on April 18 and April 21

We just wanted to let you know that our support team will be offline on Friday, April 18th (Good Friday) and Monday, April 21st (Easter Monday) due to the holidays.
We'll be back on Tuesday, ready to assist you!

In the meantime, if you need any help, feel free to:

Amelia YouTube Channel

wpDataTables YouTube Channel

Thank you for your understanding, and we wish you a wonderful holiday weekend!

Okay
  Public Ticket #2215854
SMTP doesn't seem to work
Closed

Comments

  •  1
    Michel started the conversation
    November 15, 2019 at 1:35pm

    Hi,

    I don't get notification mails, nothing is sent to either clients or staff.. SMTP settings does not seem to work. I use one.com as a web host. 

    This page shows settings:

    https://help.one.com/hc/sv/articles/115005594305-Kan-jag-använda-One-com-s-SMTP-server-

    The above example is for SMTP server, the other one below is for "websites" I've tried both an none works

  • [deleted] replied
    November 15, 2019 at 3:27pm

    Hello Michel, 

    Thank you for your purchase!

    In the documentation we have written configuration for Gmail as an example, so for other mail services different configuration may be needed. For you service, as I can see on the link you sent me: 

    • Outbound server name: send.one.com
    • Port and encryption:  - 587 with STARTTLS (recommended)  - 465 with TLS  - 25 with STARTTLS or none
    • Authentication: Your email address and password

    So, have you tried setting it like this (the first option since it is for SMTP):

    host: send.one.com

    port: 587 

    Secure: STARTTLS 

    Your username and password?

    If that doesn't work you can try changing the port to : 465 and secure to TLS.

    At the end, try changing port to 25 and secure to STARTTLS.

    Have you maybe tried all of these and none of them worked?

    Please let me know if any of these worked,

  •  1
    Michel replied
    November 18, 2019 at 2:50pm

    I've tried everything, all sorts of combinations and It says that it does not send. Is host and server the same thing, should it be same values in both? and by STARTTLS I assume you mean the setting "TLS" since "STARTTLS" is not an option... and username can be the same as outgoing e-mail...?

  • [deleted] replied
    November 18, 2019 at 3:23pm

    Hello Michel, 

    Yes, sorry TLS should be fine here. Yes, server and host is the same so in your case one.com. Could you please tell me have you tried here with send.one.come? Or with mailout.one.com? Or both?

    Please try with both and below try these: 

    Port: 587

    Secure: TLS

    SMTP username/password - your one account username/password

    Sender name : your name

    Sender Email : It doesn't need to be the same as above SMTP username but please try using the same email.

    If this doesn't work, please contact your mail service provider, maybe they can help out with this. Not sure if I can help you more with this unfortunately, this is more connected to the mail service configuration than to Amelia. Their parameters are only copy/pasted to Amelia.