In the documentation we have written configuration for Gmail as an example, so for other mail services different configuration may be needed. For you service, as I can see on the link you sent me:
Outbound server name: send.one.com
Port and encryption:
- 587 with STARTTLS (recommended)
- 465 with TLS
- 25 with STARTTLS or none
Authentication: Your email address and password
So, have you tried setting it like this (the first option since it is for SMTP):
host: send.one.com
port: 587
Secure: STARTTLS
Your username and password?
If that doesn't work you can try changing the port to : 465 and secure to TLS.
At the end, try changing port to 25 and secure to STARTTLS.
Have you maybe tried all of these and none of them worked?
I've tried everything, all sorts of combinations and It says that it does not send. Is host and server the same thing, should it be same values in both? and by STARTTLS I assume you mean the setting "TLS" since "STARTTLS" is not an option... and username can be the same as outgoing e-mail...?
Yes, sorry TLS should be fine here. Yes, server and host is the same so in your case one.com. Could you please tell me have you tried here with send.one.come? Or with mailout.one.com? Or both?
Please try with both and below try these:
Port: 587
Secure: TLS
SMTP username/password - your one account username/password
Sender name : your name
Sender Email : It doesn't need to be the same as above SMTP username but please try using the same email.
If this doesn't work, please contact your mail service provider, maybe they can help out with this. Not sure if I can help you more with this unfortunately, this is more connected to the mail service configuration than to Amelia. Their parameters are only copy/pasted to Amelia.
Hi,
I don't get notification mails, nothing is sent to either clients or staff.. SMTP settings does not seem to work. I use one.com as a web host.
This page shows settings:
https://help.one.com/hc/sv/articles/115005594305-Kan-jag-använda-One-com-s-SMTP-server-
The above example is for SMTP server, the other one below is for "websites" I've tried both an none works
Hello Michel,
Thank you for your purchase!
In the documentation we have written configuration for Gmail as an example, so for other mail services different configuration may be needed. For you service, as I can see on the link you sent me:
So, have you tried setting it like this (the first option since it is for SMTP):
host: send.one.com
port: 587
Secure: STARTTLS
Your username and password?
If that doesn't work you can try changing the port to : 465 and secure to TLS.
At the end, try changing port to 25 and secure to STARTTLS.
Have you maybe tried all of these and none of them worked?
Please let me know if any of these worked,
I've tried everything, all sorts of combinations and It says that it does not send. Is host and server the same thing, should it be same values in both? and by STARTTLS I assume you mean the setting "TLS" since "STARTTLS" is not an option... and username can be the same as outgoing e-mail...?
Hello Michel,
Yes, sorry TLS should be fine here. Yes, server and host is the same so in your case one.com. Could you please tell me have you tried here with send.one.come? Or with mailout.one.com? Or both?
Please try with both and below try these:
Port: 587
Secure: TLS
SMTP username/password - your one account username/password
Sender name : your name
Sender Email : It doesn't need to be the same as above SMTP username but please try using the same email.
If this doesn't work, please contact your mail service provider, maybe they can help out with this. Not sure if I can help you more with this unfortunately, this is more connected to the mail service configuration than to Amelia. Their parameters are only copy/pasted to Amelia.