We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Is there a way to disable on-site payment options by service and/or event.
I need on-site payment option enabled for my services but I do not want to give customers this options on events as places are limited and the costs for no shows are to big for me. For my services it doesn't matter as each course always has capacity and costs are not so big so I want to have the option on-site payment enabled.
Hello Bruno
I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.
The payments are currently being configured globally. Our team is working on implementing this feature, so you can choose how each service (event) is going to be paid, but I cannot tell you when it will be released.
Kind Regards,
Aleksandar Vuković
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thank you. I can work around it but it means I have to use stripe as a payment method. I am currently in Stripe test mode. I have a problem that when I use Amelia to book and select payment method Stripe, the payment does go through but when I look in my stripe account I can see the payment but no payee details, e.g email and name are blank. Card Number and Postcode are there but I do need to know who has made a payment. Any ideas what I am doing wrong. I have tried all day today to no avail. I am using Ultimate membership pro and payments made from this plugin via Stripe show all customer details.
Hello again Bruno.
This should work. It has been working for at least three other customers that needed this feature with Stripe. Can you tell me which version of Amelia you have installed? This fix is for Amelia 2.2.1+
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi again Bruno.
Unfortunately, we don't have enough API functionality to create customers, so they can be stored by Stripe customer ID in our plugin.
I have forwarded this to our development team, and they said this is on our road map for the future. I cannot say when it will be introduced, but it is planned.
With the next update (scheduled in a few days) you will be able to disable on-site payment options by service and/or event.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables