Both Lite and full version of the plugin have the same folder name in FTP (wpdatatables), and I guess if it sees that folder as "wpdatatables OLD" or something similar, it caused this issue.
My suggestion is to update the plugin manually by following these steps:
IMPORTANT: Do NOT delete the old version from WP-admin (by clicking “Delete” in the plugins page) if you don’t want to lose all your tables!
2. Use FTP to open /your_wordpress_folder/wp-content/plugins
3. Delete existing wpDataTables folder.
4. Upload previously downloaded wpDataTables folder through FTP to plugins folder (unzip it)
5. Go to WP-admin panel, open Plugins section.
6. Deactivate wpDataTables, and then activate it again.
7. Clear server and browser cache
You can delete both "wpdatatables" folder through FTP, and then simply unzip the file in ../wp-content/plugins. After that you will see wpDataTables in the Plugins section. When you activate it, all your tables should be there.
Hi
We have been using the free version of the wpdatatables plugin for some time and have today decided to upgrade to a full paid version.
However it is not seeing the data that our members have input using the free version.
We have not deleted anything we just renamed the plugin as 'OLD' in the file manager.
Can you advise how we can connect the new paid version of the plugin and our old data?
Many thanks
Steve
Hello Steve.
Thank you for your purchase.
Both Lite and full version of the plugin have the same folder name in FTP (wpdatatables), and I guess if it sees that folder as "wpdatatables OLD" or something similar, it caused this issue.
My suggestion is to update the plugin manually by following these steps:
IMPORTANT: Do NOT delete the old version from WP-admin (by clicking “Delete” in the plugins page) if you don’t want to lose all your tables!
1. Download zip from our store
2. Use FTP to open /your_wordpress_folder/wp-content/plugins
3. Delete existing wpDataTables folder.
4. Upload previously downloaded wpDataTables folder through FTP to plugins folder (unzip it)
5. Go to WP-admin panel, open Plugins section.
6. Deactivate wpDataTables, and then activate it again.
7. Clear server and browser cache
You can delete both "wpdatatables" folder through FTP, and then simply unzip the file in ../wp-content/plugins. After that you will see wpDataTables in the Plugins section. When you activate it, all your tables should be there.
Kind Regards,
Aleksandar Vuković
[email protected]
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