Holiday Notice – Support Unavailable on April 18 and April 21

We just wanted to let you know that our support team will be offline on Friday, April 18th (Good Friday) and Monday, April 21st (Easter Monday) due to the holidays.
We'll be back on Tuesday, ready to assist you!

In the meantime, if you need any help, feel free to:

Amelia YouTube Channel

wpDataTables YouTube Channel

Thank you for your understanding, and we wish you a wonderful holiday weekend!

Okay
  Public Ticket #2204894
Installing
Closed

Comments

  • Erin Leigh started the conversation
    November 4, 2019 at 10:19pm

    When I try to upload every time it says time has run out. In other words, am I uploading the right ZIP file?

  • [deleted] replied
    November 5, 2019 at 9:11am

    Hello Erin Leigh, 

    Thank you for your purchase!

    Please note that our plugin have a size of around 6 MB so if you are not able to upload the plugin through WordPress plugins page, then you need to increase the following:

    upload_max_file size, 

    post_max_size ,

    max_execution_time

    You should be able to find these values in your php.ini file or on your hosting panel. If you can't find it yourself please ask your hosting provider to provide it.


    You can also install the plugin manually following these steps if you are using FTP:

    1) Download the zip from our store or from the email that you received when you made the purchase

    2) Use FTP to open /yourwordpressfolder/wp-content/plugins

    3) Delete existing ameliabooking folder

    4) Upload previously downloaded ameliabooking folder through FTP to plugins folder (unzip it)

    5) Go to WP-admin panel, open Plugins section

    6) Deactivate Amelia Plugin, and then activate it again

    7) Clear server and browser cache


    If you have any further questions or concerns feel free to ask,