We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I upgraded WPDataTables on the WPDataTables website, outside of my WordPress instance. How do I enter the purchase code in WordPress so that it knows that I can have access to premium features?
Hello Jake.
Thank you for your purchase.
Sorry, but I don't quite understand this:
I upgraded WPDataTables on the WPDataTables website, outside of my WordPress instance.
Anyway, you can enter the purchase code in its designated field in wpDataTables settings/Activation.
Please check which version of wpDataTables you have installed. It should be v.2.7.2.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi, Aleksandar,
Thank you for your response. I ended up figuring it out: I deleted the free WPDataTables plugin, and then installed the upgraded WPDataTables plugin. Then, I entered the activation code.
Re: this: I upgraded WPDataTables on the WPDataTables website, outside of my WordPress instance.
It means that I purchased the plugin on the website, https://wpdatatables.com, rather than via WordPress.
I also have version 2.7.2 installed.
Thank you again.
Jake
Ah, understood Jake.
Glad to hear you have this sorted out.
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables