We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I have intergrated my PayPal account to Amelia. It is now reflecting in Amelia as well. But, as soon as I select PayPal as payment option. It does not ask for Card selection and says, Sorry payment can't be processed. Try Later.
Need an urgent solution. ASAP.
Secondly, there is another option of taking payments on-site. If customers are paying on - site. Suggest a way to record that payment in amelia to track my finances properly.
Need immediate assistance.
Hello Prakhar Gupta,
1) Could you please check your Live Client ID and Live Secret on your PayPal account? You have Sandbox and Live credentials (attachment)
With PayPal there are only two ways where customers can make mistakes. First one is to use Live credentials when Sandbox mode is enabled, and second one it to copy wrong PayPal credentials (“Client ID” and “Secret”)
2) The on-site payments are payments that are done offline, when customers come to the appointment. So, if you want to have this type of payment, you have an option in Amelia -> Finance to manually change the payment - set it from Pending to Paid (when you click on 'Details' on a payment from the list, and click on the pencil icon in the bottom left corner a modal will open where you can enter the paid amount and change the status to 'Paid').
Hope this helps,
If you have any further questions or concerns feel free to ask,
Thanks Marija. Appreciated.
I am using Amelia plugin. It is taking very long to book an appointment. The transition between pages a lot of buffering time and its kind of irritating at some points.
Please let me know the possible reasons of this and way to solve this.
Regards,
Hello Prakhar Gupta,
You are welcome!
Amelia need some time to load because of the back-end features, but that time is not significant and we haven't had any complaints about this so far. If the link of your website is the one here in your profile I visited it and I hadn't had any delays in the booking process. If it is not that same link, please send me a link to your website to check it out or a video of your experience. Thanks!
If you have any further questions or concerns feel free to ask,