We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I am going to start seeing clients on the first Wednesday of the month starting on December 2nd. Even though I updated my working hours and days off to reflect the first Wednesday of the month being available for appointments the available appointments are not available to book on the front or back end. What should I do? Thank you, Justin
Hi Justin,
May I kindly suggest to open a ticket in the Amelia category, because this category is for the pre-purchase questions.
Our agents will help you as soon as they can.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
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HI Justin,
Now you have a lifetime license, which includes all updates, but you do not have support.
The issue that you described it looks like there is some problem with the setup of the working hours , and problem like this requests valid support period , in order for our agents to login to your site and help you out.
Plugin functionalities are the same for all the plans ( the only difference is with the number of domains).
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables