We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2196664
Re-Uploads Being Blocked
Closed

Comments

  • David started the conversation
    October 26, 2019 at 6:52pm

    Why is my pro version of wpDatatables being blocked from re-upload??? Neither the original files I purchased from you nor the updated files with customizations are being allowed to upload. Why are you blocking the upload of files I purchased???!!! They are being blocked from the server!

  • David replied
    October 26, 2019 at 7:49pm

    Nevermind. I was finally able to update the site with the original plugin. We will just flow through the customization to those plugin files.


    Thanks

  •  2,576
    Aleksandar replied
    October 28, 2019 at 1:10pm

    Hello David.

    I'm glad to hear you resolved the issue, although I don't understand which files are you referring to?

    Since you're mentioning the files being blocked from the server, the only thing that comes to mind is that you're getting "The link you have followed has expired" error when trying to upload the .zip file in your Plugins section of the Dashboard.

    If that is true, then you will need to increase the following:

    upload_max_file size, 

    post_max_size,

    max_execution_time

    You should be able to find these values in your php.ini file or on your hosting panel. If you can't find it yourself please ask your hosting provider to provide it.

    This will happen to all plugins which exceed the upload size defined in that file. If you meant something else, please tell me what exactly was causing the problem.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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