We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
How does the below message effect AppSumo deal purchasers as I did not purchase through Envato but was provided an Envato license key when claiming the AppSumo deal.
Message I Received:
Hi there,
Nevena here from Amelia Booking System. First of all, I want to thank you for being the user of our plugin!
Secondly, I am writing to explain why we drastically increased our prices on the Envato marketplace, as you might already know. The reason for this is that we decided to leave the marketplace and sell our plugins directly on our own website, and now the purchases are subscription-based. Since you have a lifetime license for Amelia, plugins are still available on Envato, so you can have your regular updates forever. However, we don’t want you to pay Envato price for extending support in case you need it sometime in the future. So, we are offering you a discount code with 70% off for Amelia Basic plan for one year, or 50% off for other Amelia plans, a full year of our support is included in all 3 plans (vs. 6 months in the Envato marketplace)!
Your code is 0000000, and you can use it for 70% off on Amelia Basic plan, 000000 is your code for 50% off on Pro and Developer plan on our website. The coupons are valid until 18th November 2019. Thank you for your time, and if you have any comments or feature requests, feel free to get in touch.
Kind regards,
Nevena
AppSumo Deal Details:
Lifetime access to Amelia WordPress Booking Plugin
You must redeem your code(s) by Nov 1, 2019
Customizable Design
Easy to use and award-winning UI to manage all your bookings
All future plan updates
Stack up to 5 codes
60-day money back guarantee, no matter the reason
All features above included
3 Domains
Unlimited employees
Unlimited appointments
Unlimited events
Online payments
Hello Colin,
Apologies for replying late, we are not working on weekends.
Sorry about this message, it was sent to you by mistake. This doesn't refer to nor affect in any case the AppSumo deal users, since you already have lifetime support and updates. This refers to our users who bought Amelia through Envato and their support has expired.
Sorry for any inconvenience this message have caused!
If you have any further questions or concerns feel free to open a new ticket and we will gladly help,