We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
My name is Gabriel and I am working with a team witch takes home appointment to make quotation or works.
Today, when the customer is calling, I enter his information, including his address, and using Google Maps, I look at what time one of my technician colleague can arrive at the home customer, based on its previous or next location.
Is there in Amelia, a way to manage appointment in different locations, taking into account the travel time ?
Thank you for your answer.
Best regards,
Gabriel
Hello Gabriel
Thank you for your interest in our plugin.
At the moment, you can assign an employee to different locations per time periods.
For example, if your employee is assigned to Location 1 by default, you can open his working hours and set it up so that he works:
From 09:00 - 12:00 on Location 1
From 13:00 - 15:00 on Location 2
From 16:00 - 18:00 on Location 3
You can also add buffer time before or after the service, so it would cover the travel time.
I am not sure if this is what you're looking for, but at the moment it is the only available option when it comes to multiple locations.
Kind Regards,
Aleksandar Vuković
[email protected]
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Hello Aleksandar,
Thank you for your answer.
I don't think that like this it is adapted. I gona try to explain it better (sorry for my english) : we would like that the customer 1 set his adress in a form and the program automatically assign location 1, then customer 2 set his adress and because he is 30 min (45 min maximum fixed) from the customer 1 and the technician avalaible, he can select the next time slot in a 2nd location.
And so on, like this the customer 3 can see on a weekly schedule the different time slot avalaible depending his location.
What do you think ?
Hi Gabriel,
Unfortunately it is not possible to be done automatically. Customer needs to choose location by himself.
The buffer time can be defined in advance, but Amelia can not calculate time depending on the distance.
Let me know if you have further questions.
Hello Nevena,
Thank you for your clear answer.
Do you know if there is a solution that can take into account travel times ?
An other plugin that we could link to Amelia, or I don't know...
Hi Gabriel,
I am not aware of such solution.