We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2191650
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Comments

  • Ryan Nielsen started the conversation
    October 22, 2019 at 2:30am

    I have created a employee, category and service but still not letting me establish a amelia booking page.

  • [deleted] replied
    October 22, 2019 at 8:55am

    Hello Ryan Nielsen, 

    Thank you for your purchase!

    Unfortunately, we encountered some issue/bug after the last update with Gutenberg blocks and this is the cause of the error "Please create category, service and employee" (it comes up when no events (no tags for events) are created in Amelia). This is the error that you get, right?

    Sorry for any inconvenience this have caused. We will fix this in our next update. 

    Until then, please find the following file in your WordPress folder:

    ../wp-content/plugins/ameliabooking/src/Infrastructure/Repository/Booking/Event/EventTagsRepository.php 

    and in line 130 replace this:

    if (isset($criteria['eventIds'])) {

    with this:

    if (!empty($criteria['eventIds'])) {

    Also, the issue won't be there if you use Classic editor. 

    Again, sorry for any inconveniences. 

    If you have any further questions or concerns don't hesitate to ask,