We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I created a group appointment consisting of 9 open spots. A lady registered on line and later texted me and asked me to cancel her appointment for her.
But every time I tried to cancel her appointment, Amelia canceled the other 8 people on the group appointment as well.
How do I delete just 1 person from a group appointment on the back end?
Hi Candi Christman,
Thank you for your inquiry.
When it is about group appointment you need to open that appointment on the appointments page and to change the status for just one particular customer. Please see the attachment below, each customer has its own status that is shown in Edit appointment modal. Once you click on the status, the dropdown will appear and you need to change it to Rejected (the black circle).
Best regards.