We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I am using the Stripe Integration for payment of an event on WPAmelia. How do I ensure a receipt is generated and sent to customer upon payment?
Thank you.
Hello HopsNZ,
Thank you for your purchase.
Unfortunately, this is not something which is processed by Amelia, but by Stripe so you would need to check this out with them. I know that you can see the payment there (in Stripe) but you can't see the payment details (the customer or similar).
Sorry couldn't help you more at this point.
If you have any further questions or concerns don't hesitate to ask,