We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2189214
Refund
Closed

Comments

  • Alex Gurovich started the conversation
    October 19, 2019 at 1:17am

    Hi, I bought the trial of wpDataTables on the 6th of October. Yesterday 17th of October I requested a refund as it doesn't work for me,  given I'm still in the trial period. I haven't received any notification that I submitted the claim for refund, no Ticket number, no one has contacted me, nothing . When can I expect the refund to happen?

    Regards, Alex Gurovich

  •  472
    Isidora replied
    October 21, 2019 at 9:16am

    Hi Alex,

    Sorry for late response. 

    We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.

    We're sorry to hear you do not want to use the tool after purchase.

    When you request Refund from our store, that request is forward to our management team to analyze, and they have to approved it. It should be approved very soon.

    Best regards.

    Kind Regards, 

    Isidora Markovic

    wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter |  Amelia demo sites | Docs

    You can try our wpDataTables add-ons before purchase on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables