We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
When attempting to add the Amelia block to a page, I receive the following message:
Notice: Please create category, service and employee first.
I have created 3 categories, many services, and 2 employees.
I have attempted clearing both my local and website cache, changing themes, and deactivation of plugins.
Please help!
It also seems that notifications are not working either.
I have Amelia set up on another site and have loved it so far.
However, I first purchased Amelia for this particular client, so this is really disappointing.
Hello missnene.
Thank you for your purchase.
At the moment we're experiencing issues with the Gutenberg editor. It will be fixed with the new update which is scheduled for release in a few days. Until then, please open ../wp-content/plugins/ameliabooking/src/Infrastructure/Repository/Booking/Event/EventTagsRepository.php and at line 130 replace this:
if (isset($criteria['eventIds'])) {with this:
if (!empty($criteria['eventIds'])) {That should resolve the issue you're having with "Please create category..." warning.
As for the notifications, Amelia is simply used to connect to your Mailing Service, so you need to configure Notification Settings to use your mailing service, and Amelia will use it to send e-mails. There are no other settings for this.
Kind Regards,
Aleksandar Vuković
aleksandar.vukovic@tmsproducts.io
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Yes, not sure why SMTP wasn't working. My supposition is an unallowed character in the password? Perhaps? Once I removed symbols, it is working.
The code worked for removing the error. Thank you!
You're welcome, missnene.
It could be a character was not allowed for a password. There are some security measures implemented by us, WordPress, mailing systems and so on, so there's probably something blocking that character.
I'm glad to hear you got it to work after removing those symbols.
Kind Regards,
Aleksandar Vuković
aleksandar.vukovic@tmsproducts.io
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables