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Sometimes the SMS appointment reminder notifications will send the same message twice. It seems like a bug - any insight?
thank you!
Hello Robert,
We haven't had any troubles with this so far. This is strange since it works like this: when these notifications are sent the ID is saved in the database, so next time it will be seen as sent and couldn't be sent again (for the same appointment and same notification).
Maybe when someone makes tests and puts the same number for employee and the customer, so the same number gets the SMS twice. But if this is the case, you would get 2 notifications always.
We will check this out, but we would need to set everything as it is set on your side, so if you will send us your configuration/ settings so we can reproduce it and make some tests (although it may depend on the server as well).
If you have any further questions or concerns don't hesitate to ask,