We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi, is possible to have the custom field "attachment" mandatory for the customers? We need receive a file from our customers to provide our service.
Thank you in advance
Hello Nazario De Mori,
Thank you for your purchase!
Unfortunately, the custom field attachments can't be mandatory/required for now with the plugins' built-in features, but we are working on a new update and this option will be implemented in Amelia with this update.
Probably, the update will be during the following week.
Hope this helps!
If you have any other questions or concerns don't hesitate to ask,
Thank you, Marjia.
So we're waiting for new update.
You are welcome!
You can subscribe to our newsletter so you will be informed of the release and the new features added.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help,