Right, so I've submitted a refund request, yet heard nothing. Now I've tried to raise a ticket using my purchase code, but I'm getting "purchase code expired" or something. I have the emails showing my purchase, I have the records on my credit card. Since I'm unable to create a ticket / email anywhere else can you please help process this asap (before it gets to social media / ratings). Plenty of promises of refunds requests all over your site, would like to see them honoured obviously.
We have checked your e-mail, and the refund has been authorized 2 days ago.
Since we're using Paddle as our reseller, they are the ones who actually refund your money. As per their documentation, PayPal refunds typically re-appear in a customer’s account within 48 hours of requesting the refund and refunds via credit card typically take 3-5 working days to credit back into a customer’s account.
We have authorized the refund request, and the process is ongoing. That is why you cannot open a ticket with the purchase code you received. If you have any further questions about where your money is, and when the funds will be credited back to your account, please feel free to reach out to Paddle's support.
Right, so I've submitted a refund request, yet heard nothing. Now I've tried to raise a ticket using my purchase code, but I'm getting "purchase code expired" or something. I have the emails showing my purchase, I have the records on my credit card. Since I'm unable to create a ticket / email anywhere else can you please help process this asap (before it gets to social media / ratings). Plenty of promises of refunds requests all over your site, would like to see them honoured obviously.
Hello Simon.
We have checked your e-mail, and the refund has been authorized 2 days ago.
Since we're using Paddle as our reseller, they are the ones who actually refund your money. As per their documentation, PayPal refunds typically re-appear in a customer’s account within 48 hours of requesting the refund and refunds via credit card typically take 3-5 working days to credit back into a customer’s account.
We have authorized the refund request, and the process is ongoing. That is why you cannot open a ticket with the purchase code you received. If you have any further questions about where your money is, and when the funds will be credited back to your account, please feel free to reach out to Paddle's support.
Best regards.
Kind Regards,
Aleksandar Vuković
aleksandar.vukovic@tmsproducts.io
Rate my support
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