We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2186383
will it work for my problem
Closed

Comments

  • richard started the conversation
    October 16, 2019 at 1:58pm

    i have a scheduling issue == a  customer can select one to start on the hour / or every half hour ( 16 openings per day), then can choose 1 of 5 services with differnt lenghts of time and can choose one of 6 employees to do it

  • [deleted] replied
    October 17, 2019 at 8:32am

    Hi Richard,

    Thank you for your inquiry.

    Can you please explain to me in more details what is the issue here? 

    Thanks.

  • richard replied
    October 17, 2019 at 2:47pm

    I have 6 different rooms to schedule every day from 8 am to 5 pm.
    The service offered in each of the rooms can be 1.5 hr, 2 hr, 2.5 hr, 3 hr, 3.5 hr long
    But I cannot have any client start at the same , even if it is in another room. (must setup for needs, prep client, login etc)
    One person running the operation, must 'start the client service' then can leave the room to 'start another'. 

    Example: Service A lasting 2 hours @ 8am in Room 1, Service B lasting 2 hours cannot start @ 8 am in Room 2 - it can start @ 8:30am

  • [deleted] replied
    October 18, 2019 at 8:51am

    Hi Richard,

    Unfortunately something like this is not possible. In order to allow your customers to schedule in 8am and 8:30am your service would need to last 30 minutes in the back-end so the plugin could allow this. Maybe you can show actual duration as an information but set 30 minutes while creating the services in the plugin.

    Best regards.