Holiday Notice – Support Unavailable on April 18 and April 21
We just wanted to let you know that our support team will be offline on Friday, April 18th (Good Friday) and Monday, April 21st (Easter Monday) due to the holidays.
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Hello Amelia support team
Assume that an employee (teacher) is responsible for many students in one class.
In this case, employees (teachers) can receive e-mail notifications whenever each students apply appointment.
However, with the current specification, teachers (employees) cannot receive notifications even if a each students cancels.
Teachers (employees) can only be notified if all students have canceled and the entire class has been cancelled.
I think teachers (employees) should always be able to keep track of how many students are participating.
Simply tell the teacher notified the latest number of participants when a cancellation occurs, regardless of the status of the entire class.
I think this is a remnant of the one-on-one salon reservation system.
I could use “Events”, but Amelia should be more possibility!
I think it is not so complex issue.
Thank you.
Hello masa77,
Yes, it is made like that for now, only when the status of the appointment is changed (if the number of bookings for this service is bellow the minimum capacity) then the notifications are sent for the cancelled appointments. But yes, I see your point, this is not that convenient in your case. Thank you for the suggestion. I will forward this to our management and development team so they can consider adding/changing the notifications flow.
I will also add this to our list of feature requests so if it is requested more often by our users we will definitely consider changing this in one of our future releases.
You can try adding email address to the option "Send all notifications to the additional address:" to see if all cancel appointment notifications will come to this email. But, this is for only one additional email address, and it is for all notifications in Amelia together. If this works it could be good for you but only in case if you are the only teacher/employee (or if the teachers share one email address).
If you have any further questions or concerns feel free to ask,
Hello Marija
Since this problem is important to me, I considered two solutions.
Plan A:
As your reply, use "Send all notifications to the additional address:". Then, include "%employee_full_name%" in the mail and sort it by mail server or client.
Plan B:
(I recognize this is not eligible for your support)
I will add "Notify provider" code to "AbstractNotificationService.php" "function sendCancelBookingNotification".
and modify "nortification to empyoee" as "update participating"
Thank you.