We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
1. Problem
The cards do not appear in the catalogue view.
2. Problem
It's not possible to name, phone and e-mail.
Hello Jan,
Thank you for your purchase!
Please see attachment. The issue that you have is caused by some security which is turned on, on your server or you maybe have some plugin for security which is activated. This security is not giving permission to Amelia script to load. You need to deactivate this plugin if you have it, or you need to whitelist the URL, or our plugin, on your server, it depends on the options that you have on your server side.
If you have any further questions or concerns don't hesitate to ask,
Hello Jan,
You are welcome.
Could you please try adding .css where you have wp-content/uploads, inside the brackets add |\.css after .zip in the .htaccess file.
And please let me know if it worked.
Hi Marija
No, unfortunately it does not work.
Best regards,
Jan
Hello Jan,
Sorry to hear the issue is not gone.
Could you please now try this - delete the part in this .htaccess file after the #END WordPress line. Please see attachment. This is connected to a security plugin and maybe it is left there even though you deactivated/deleted this plugin.
Hope this will work!
403 error is an HTTP status code which means that accessing the page or resource you were trying to reach is forbidden for some reason. In your case, it says that .css files couldn't be accessed by WordPress and these files are dynamically made in the uploads folder in your WordPress, and because of some security permissions (whether it is a plugin or mod_security or similar on the server) it can't read the .css files, it can read for example image files (.png or .jpeg) as you can see on your website. So these permissions need to be changed so it can read/allow .css files as well.
Please let me know if you still have issues,
Hello Jan,
Thank you for the information!
Great, glad to hear that everything works well now!
Noted!
If you have any other questions or concerns feel free to open a new ticket and we will gladly help,