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  Public Ticket #2181123
NEED HELP WITH ACTIVATION
Closed

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  • Andy started the conversation

    Recently bought Amelia, i place the purchace code in the activation section in the settings, and it wont activate the full product, still getting the option to re-purchase after purchasing.

  • [deleted] replied

    Hello Andy, 

    Thank you for your purchase! 

    If you bought Amelia through our TMS store then please follow these steps to install/update the plugin and then try to activate it again with the purchase code: 

    1) Download the zip from our store or from the email that you received when you made the purchase

    2) Use FTP to open /yourwordpressfolder/wp-content/plugins

    3) Delete existing ameliabooking folder

    4) Upload previously downloaded ameliabooking folder through FTP to plugins folder (unzip it)

    5) Go to WP-admin panel, open Plugins section

    6) Deactivate Amelia Plugin, and then activate it again

    7) Clear server and browser cache

    ___________________________________________________________

    If you are using hosting where you are not allowed to your FTP  then follow those instructions:

    1) Download the zip from our store or from the email that you received when you made the purchase

    2) Delete Amelia plugin from WordPress Plugins page

    3) Click on Add new on Plugins page

    4) Click on Upload plugin on Plugins page

    5) Choose previously downloaded ameliabooking zip file

    6) When uploading is done, please Activate Amelia plugin

    7) Clear server and browser cache.

    Please note that if you delete plugin from Plugins page you WILL NOT lose your data, because it is already saved in your database.

    Please note that our plugin have a size of around 6 MB so if yo are not able to upload the plugin through WordPress plugins page, then you need to increase following:

    upload_max_file size, 

    post_max_size ,

    max_execution_time

    You should be able to find these values in your php.ini file or on your hosting panel. If you can't find it yourself please ask your hosting provider to provide it.


    If you bought Amelia plugin through Envato, in the activation settings you will find a button "Activate with Envato" so you must click on it and activate the code through Envato. 

    Hope this helps, 

    Let me know if you still have issues after doing this,