We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
there seems to be a slight bug on frontend. When a customer selects the appropriate time slot (after selecting the date) the page automatically scrolls down and the Amelia form becomes barely visible. This can be misleading to the customer.
Cheers,
Andrius
Hello Andrius,
Some of our users wanted this behavior so we implemented this. And then we got user who don't like this
But we are currently working on new customization with this option to be enabled/disabled so our users can choose which behavior they want.
For now, you can add this script to the page where you have Amelia shortcode:
<script>window.ameliaBooking = {disableScrollView: true}</script>Hope this helps!
If you have any other questions or concerns feel free to open a new ticket and we will gladly help,
Great stuff. The script fixes the issue. Happy to hear it'll be added as a setting in the future. Thanks again!
You are welcome!
Great, glad to hear that!
If you have any other questions or concerns feel free to open a new ticket and we will gladly help,
Hello,
I am using Amelia on Elementor, where should I insert the script?
Hello Daniel,
You should probably in the HTML widget.
Please check out this link for adding HTML when using Elementor.
Hope this helps!
If you have any further questions or concerns please open a new/your ticket and we will gladly help you there,
Thank you! that worked!
Great, glad to hear that!
You are welcome.
If you have any other questions or concerns open a new ticket and we will gladly help,