Hi,

Isidora mentioned earlier (see her message below in italics) that in order to avoid double bookings I should connect all therapists to the same calendar. As this sort of approach is not covered in your documentation, I'd like more information as to how to set it up. Here's how I see it (ordered list below). Please correct me where I'm wrong.

1. I create a shared Google Calendar.
2. The question here is to do with permissions. I don't want the employees to connect using the same account as that account has other (private) calendars that other employees shouldn't see.
   Do I need to share the Google Calendar with each employee (their email) first and then they could connect using their own Google accounts? Also, when sharing, would I need to grant them all both read and write permissions?
3. I sync each employee with the same calendar I created in step 1.

"As for your use case, if I understand you right, you have 5 therapists and 8 services but just one room where those services can be provided. So you don't want when one therapist is booked that other be available for the same time slot. If I am right, then you would need to connect all 5 therapists to the same Google Calendar, so when one therapist is booked other would be unavailable also because Google removes busy time slots from Amelia calendar."

Thanks in advance for the clarification.

Cheers,
Andrius

Moreover, I've just synced one employee with an empty Google Calendar. However, no Amelia events appear in the Google Calendar. What troubleshooting steps should I take in this case

Hi Aleksandar,

thanks for the clarification. I followed all the steps outlined and the events are still not appearing in the google calendar. We are using G Suite Calendar. Could this be the issue? Any settings that would have to be adjusted in order to make this work?

This is quite urgent as we'll be getting double bookings till this works.

Btw, I checked G Suite Admin and WP Amelia does appear in the list of connected applications for that user.

Hi Aleksandar,

as far as I'm aware, the two are nearly identical. With the main difference being that G Suite is targeted at business users. "An Enterprise-Level" (from your website) plugin should be able to work with enterprise-level (or in our case much much smaller) tools such as G Suite.

Is this something you guys will consider testing and implementing in the future? Otherwise your website copy should include this limitation.

I will test to see if everything works with a 'normal' Google Calendar and let you know. However, I'd like this to be only a temporary solution as creating / managing a separate account from that of the employee's isn't exactly ideal.

Thanks,
Andrius

Many thanks, Aleksandar. Looking forward to seeing this resolved in future releases.