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Okay
  Public Ticket #2175753
My account says I have no purchases but I bought Amelia through appsumo.
Closed

Comments

  • David started the conversation
    October 6, 2019 at 11:01pm

    I bought the plugin but I don't see it in my account.

  • [deleted] replied
    October 7, 2019 at 1:50pm

    Hi David,

    Thanks for your purchase.

    Did you redeem your AppSumo code? What email did you use to redeem the code?

  •   David replied privately
  • [deleted] replied
    October 7, 2019 at 3:39pm

    Ok, what do you see when you login to our store at https://store.tms-plugins.com/login?

    Can you please send me a screen shot, cause there should be your license and purchase code, and there you can download the plugin anytime.

  •   David replied privately
  • [deleted] replied
    October 8, 2019 at 8:31am

    Hi Davis,

    I am sorry for the inconvenience. This haven't happened before, can you please send me the app sumo code as well, please? And we will investigate shortly.

  •   David replied privately
  • [deleted] replied
    October 8, 2019 at 11:41am

    Hi David,

    My apologies and thank you for your patience. Looks like you have refunded some of the codes and that caused the problem. We have fixed the problem, you can login to Store and see your license.

    Sorry once again for the inconvenience.