We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
On desktop this problem is pretty insignificant but on mobile it’s quite problematic!
Once you have selected a date you a presented with a range of times. When you click a time the page jumps down to the continue button which completely destroys the natural flow of an otherwise beautiful booking solution...
What makes it even worse in my case is that I have a fixed header so the buttons is hidden behind the header and you have to scroll to find it - even though it would have been visible and clickable if that functionality wasn’t present.
Is there a way to stop the page jump?
Thanks,
Hi Rich.
This jump should've been resolved with the latest version of the plugin. I will have to check in with my developers to see what's going on. I have one of them engaged in one of the other tickets you have open here, so I'll reply there as soon as I get a response from them.
This should be happening on Android devices, while iPhones are working normally, correct?
In the mean-time, can you please add the following code above the shortcode:
<script> window.ameliaBooking = {disableScrollView: true} </script>it should disable the jump on mobile devices.
I apologize for the inconvenience.
Best regards.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thank you very much.
I only own an iPhone and a iPad so not tested on android, but it is most definitely happening to both my iOS devices.
That worked great thanks...
Hi again Rich.
Glad to hear that it fixed the issue.
I don't know how an update got through without this fix. Probably some conflict came up. I'll have to see that with my developers.
Anyway, if you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Best regards.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables