We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi there-- I'm wondering if, while booking appointments manually through the admin log-in (employee) rather than on the website (customer) side of things, there could be a way to over-ride set "company policies"? I appreciate having a 48hr restriction for online bookings, though would like to be able to input an appointment manually if I booked with a client over the phone or wanted to make a booking exception generally. Similarly, I'd also like to request the same control in booking through "breaks", as well as scheduling back-to-back appointments, if they're booked manually through the admin side. Are these features that can be utilized in Amelia? Thanks for your help on this!
Hello Nina,
Thank you for your purchase.
Apologies for replying late, we are not working on weekends.
Unfortunately, this is not possible in Amelia at the moment. The 'company policies' apply to everyone, including admin, employees, etc. this is how the plugin is functioning for now.
We will add you suggestion in our feature list, since we try to implement new features (requested by our users) as many as we can, and the most requested features are in the top of our list. If this feature is requested more it will become one of our priorities. But, for now, I can't say exactly if and when this will be implemented and released.
You can check out the other feature requests and see whether there is a same/similar one to yours and vote for it following this link.
Sorry I couldn't help more at this point.
If you have any other questions or concerns don't hesitate to ask,