We're Moving to a New Support Platform – Starting June 1st!

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We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2172224
How to set up appointments
Closed

Comments

  • John Asabushi started the conversation

    Hello, 

    So I'm running an appliance repair business and I want to set up appointment time from 8am ~ 12pm and 12pm to 4pm AND able to have 3 customers to set up an appointment in each time frame. How do you do that?

  • [deleted] replied

    Hello John, 

    Thank you for your purchase. 

    So you need to make a service with a duration of 4 hours, make the work hours of the employee from 8am to 4pm and check the option "Use service duration for booking a time slot" then the slots available for booking will be 8am-12pm and 12pm-4pm. 

    When you make the service you should set "Minimum capacity" 1 and "Maximum capacity" 3. Then, you should enable the option "Allow booking below minimum capacity" in Amelia -> Settings -> Appointments Settings (enabled by default) and disable the option "Allow booking above maximum capacity" (enabled by default).

    You can read more about these settings in our documentation: Employees, Services, Appointments Settings.

    Hope this helps!

    If you have any further questions or concerns feel free to ask,

  • John Asabushi replied

    Thanks.

    It works partially but if I change the service, that same time frame is not available even though there hasn't been maximum of 3 appointments yet. 

  • [deleted] replied

    Hello John, 

    You are welcome!

    Could you please explain what do you mean by if I change the service? What exactly do you want to change?

    Thanks!

  • John Asabushi replied

    So I chose "Dishwasher Repair" service from 8-12am on the 18th, that same time frame shows up when I choose "Dishwasher Repair". But if I choose "Washer Repair", it doesn't show 8-12am time frame on the 18th. 

  • [deleted] replied

    Hello John, 

    I see. This is probably because you assigned both services to one employee? Is that correct?


  • John Asabushi replied

    Yes. There is only one employee which is me. 

  • John Asabushi replied

    If it can't be done, then I would like a refund. 

    Thank you

  • [deleted] replied

    Hello John, 

    Yes, the plugin functions like that - if the employees work on one service, they can't work on another one, in generalsmile.pngbut there are always exceptions. 

    So in your case, you can make another employee which will also be you, set it up the same as the first one and assign one service to the first made employee and the second service to the second employee. The only thing which Amelia will not allow you to do is to add the same email address to both employees, but we have tried before with gmail and some other domains that when you make email addresses like this : [email protected], [email protected], [email protected] and all of the email notifications will come to the address [email protected]. You can check out if this will work for your domain. 

    When you do this you can send me the page/website where you have Amelia shortcode and I will send you custom CSS to hide the dropdown for choosing employee since it is only you working (if you wish to do that, of cours).

    Hope this helps!




  • John Asabushi replied

    Hi Marija,

    I followed your instructions and created a another 3 employees. Here is the link: https://familyappliancerepair.com/appointment/

    Can I please get a custom CSS. Thank you.

  • John Asabushi replied

    Hello

    Also, can the customer choose more than one service per appointment?

    Thanks

  • [deleted] replied

    Hello John, 

    Sorry for replying late, we are not working on weekends.

    Here is the custom CSS code to hide the Employees section: 

    <style>
    #amelia-step-booking0 > div.am-select-service > form > div.el-form-item.am-select-employee-option
    {display: none !important;}
    </style>

    Just put this on the page where you have the Amelia shortcode.

    Hope this helps!

    Also, can the customer choose more than one service per appointment?

    Unfortunately, this is not possible in Amelia at the moment. But multiple appointments at once is a feature that we are working on and it will be implemented in one of our future releases. I can't say exactly when it will be added though. 


    If you have any other questions or concerns feel free to open a new ticket and we will gladly help.