We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
We have two locations and each location has its own central email address that needs to receive the appointment notifications, respectively. How can we make this possible? Right now each employee receives notifications, but we don't need that, we need one central email account to receive a notification, even if there are multiple employees in that location. I hope I could explain it ok. Thank you.
Hello Engin Beri,
In Amelia, you can set one additional email address which will get all notifications and you will find this option ("Send all notifications to the additional address:" in) in Amelia -> Settings -> Notification Settings. Unfortunately, you can set only one email address here, not more and this address could not be conditional (could not depend on location).
Also, you can try this out:
We have tested this solution for Gmail and Outlook and it worked - you can use emails like this:
So notifications will be sent to the same email address and you will be able to use same email address for different users. If you are using some other email provider you can try this out and see whether it works with them.
So, you can make one email address for one location and another one for the second location, and then add the first one to the employees that work on first location but add +1,+2,etc. since you can't give same email to more employees, and add the second one to the employees that work on the second location, also adding +1,+2, etc. to the email addresses.
Hope this helps!
If you have any other questions or concerns don't hesitate to ask,