We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
After entering the work hours for each employee they are not shown to the clients when they want to book.
In fact all days are crossed out. I'll also post two screen shots on this
One screenshot shows where we entered the working hours, the second one shows, that there are no slots to select from...
Hello Wendelin,
Thank you for your purchase!
Have you made services and assigned them to employees? Please check also whether the duration of the services is set to 1 hour (if your services lasts one hour) and also if there are any buffer times before/after since the work hours of the employee should be longer than the service together with the buffer times (so for example if a service is 1 hour and has a buffer time before 30 min the work hours of the employee should be at least 1h30min for one time slot). Also, have you set the "default time slot step" in Amelia -> General Settings as you need?
Please check these links from our documentation: Global working hours, Employees and Services.
If you have already done and still have an issue please let me know and I will gladly help out,
Hello Marija,
thank you so much for your input. These are the logical steps I followed. Yet with the same result.
I have created you an Amelia Manager account and will send you a pm. I'd be so happy if you could perhaps help me with this as otherwise I'll have to uninstall the plugin from the website again.
Best regards from Freiburg
Wendelin Pls check your mail also
That was it--- thank you sooo much!
You are welcome, Wendelin
If you have any other questions or concerns feel free to open a new ticket and we will gladly help,