We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Comments

  • Terry O'Connor started the conversation
    October 2, 2019 at 9:34am

    Hi there

    I am wondering about how I can add the following fields to my plugin.

    Place Of Birth

    (i know this can be a text field where the user types in manually, but I wondered about a location field where you start typing in a location field and it is looking up the location as you're typing)

    Date Of Birth. 

    Or just a date field.  DD/MM/YYYY or could be MM/DD/YYYY

    Time Of Birth (HH:MM am/pm)

    This would only be really necessarily for first time clients.

    I do not have my plugin on a live version of my website.  Everything is on a test version of my website at the moment.

  • [deleted] replied
    October 2, 2019 at 11:58am

    Hello Terry, 

    Thank you for your purchase!

    You think of custom fields, right? 

    Unfortunately this is not possible to add in Amelia at the moment.

    I will add your suggestion to our list and if it is something which is suggested by more of our users we will try to implement it in one of our future releases. We have a lot of feature requests from our users and the most required ones are in the top of the list. You can see whether there is a same/similar suggestion to yours and vote for it following this link.

    If you have any other questions or concerns don't hesitate to ask,