We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
My customer is trying to book 2 appointments in October. She got this error... (pls see attached) Im sure she knows her name!
This plugin is driving me nuts!
Hello Susanna,
Sorry to hear you are having issues with Amelia.
Could you please tell me have you enabled the option "Check customer's name for existing email when booking" in Amelia -> Settings -> Roles settings (please see attachment) ?
When this option is enabled your customers won’t be able to use the same email for booking with different first and last name. If you don’t want this, disable the option and your existing customers will be able to enter different information when they are booking with the same email.
Sometimes people enter their name with small first letter, or with same space before/after, etc. and it is saved like that in database and later on when they type it correctly this issue occur.
Hope this helps!
If you have any other questions or concerns don't hesitate to ask,