As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay
  Public Ticket #2167969
Personal information is locked
Closed

Comments

  • Roy Streppel started the conversation

    Hi,

    When you use the Amelia booking tool for the first time you are able to fill in your personal information. After you did this for the first time it gets 'locked' and you can't change your personal information. 

    Our clients are experiencing difficulties because of this. For example when they want to change their e-mail address or when multiple people use the same computer device.

    My question is how can I make it possible for my clients to change their personal information without them having to delete their cache or cookies?

    Kind regards,

    Roy Streppel

  •  2,576
    Aleksandar replied

    Hello Roy.

    Thank you for your purchase.

    When you are logged in, that your data is saved in the database, which is the reason why your data in the booking form is disabled and already filled. If you make another user with different email and then login with that email address, you will able to make an appointment with different credentials. Also, you can open your browser in Incognito mode (which means that you are not logged in - as your future clients) and you will see that you are able to make an appointment.

    From version 1.3.4  there is an option to check customer’s name for existing email during the booking process – now it is possible to allow customers to schedule the appointment with the same email but different first and last name.

    7130662788.png

    Unfortunately, the e-mail field cannot be changed if your users want to have an account with which they can log in and modify an existing appointment.

    Best regards.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

    Rate my support

    wpDataTables: FAQ | Facebook | Twitter | InstagramFront-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | InstagramAmelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables