Holiday Notice – Support Unavailable on April 18 and April 21
We just wanted to let you know that our support team will be offline on Friday, April 18th (Good Friday) and Monday, April 21st (Easter Monday) due to the holidays.
We'll be back on Tuesday, ready to assist you!
In the meantime, if you need any help, feel free to:
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Use the support widget in the bottom right corner on our websites (Amelia and wpDataTables) — our latest AI-powered assistant is there 24/7 to help with basic and intermediate questions,
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Browse our detailed documentation (Amelia, wpDataTables)
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Explore helpful articles,
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Or check out our YouTube channels for video guides!
Amelia YouTube Channel
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Thank you for your understanding, and we wish you a wonderful holiday weekend!
Hi,
When you use the Amelia booking tool for the first time you are able to fill in your personal information. After you did this for the first time it gets 'locked' and you can't change your personal information.
Our clients are experiencing difficulties because of this. For example when they want to change their e-mail address or when multiple people use the same computer device.
My question is how can I make it possible for my clients to change their personal information without them having to delete their cache or cookies?
Kind regards,
Roy Streppel
Hello Roy.
Thank you for your purchase.
When you are logged in, that your data is saved in the database, which is the reason why your data in the booking form is disabled and already filled. If you make another user with different email and then login with that email address, you will able to make an appointment with different credentials. Also, you can open your browser in Incognito mode (which means that you are not logged in - as your future clients) and you will see that you are able to make an appointment.
From version 1.3.4 there is an option to check customer’s name for existing email during the booking process – now it is possible to allow customers to schedule the appointment with the same email but different first and last name.
Unfortunately, the e-mail field cannot be changed if your users want to have an account with which they can log in and modify an existing appointment.
Best regards.
Kind Regards,
Aleksandar Vuković
[email protected]
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