Unfortunately, it is not possible to set the time connected to the time of the appointment (as you said for example 24 h "before the appointment") for the notification to be sent. You can only schedule the notification to be sent at a specific time - for example at 10:00 or at 16:00.
This is something that we will work on and hopefully implement in one of our future releases.
Regarding the cancellation, you have an option "Minimum time required before canceling" in Amelia -> Settings -> General Settings and there you can choose the time before the appointment (from 30 min to 6 months) after which the customer will not be able to cancel the appointment. Hope this helps!
If you have any other questions or concerns feel free to open a new ticket and we will gladly help,
Hi Team,
I'm still setting up Amelia.
Am I able to have the next day appointment email sent out 48hrs before the appointment time?
And the SMS go out 24hrs before the appointment time?
If not does anyone have a good idea for a work around?
This works well with my cancellation policy. Thank you
Hello Rebecca,
Thank you for your purchase!
Unfortunately, it is not possible to set the time connected to the time of the appointment (as you said for example 24 h "before the appointment") for the notification to be sent. You can only schedule the notification to be sent at a specific time - for example at 10:00 or at 16:00.
This is something that we will work on and hopefully implement in one of our future releases.
Regarding the cancellation, you have an option "Minimum time required before canceling" in Amelia -> Settings -> General Settings and there you can choose the time before the appointment (from 30 min to 6 months) after which the customer will not be able to cancel the appointment. Hope this helps!
If you have any other questions or concerns feel free to open a new ticket and we will gladly help,