We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2160499
Notification time settings
Closed

Comments

  •  4
    Bodo started the conversation
    September 23, 2019 at 8:56am

    Hello, i am looking for an option to customize the time setting for notifications. e.G. 15 minutes before start.

    Right now scheduled notifications are sent at times, which are quite unusual.

    Any hints? Bodo

  • [deleted] replied
    September 23, 2019 at 1:17pm

    Hello Bodo, 

    Unfortunately, this is the only way to set the time for the scheduled notifications in Amelia at the moment. 

    But this option is something that we are working on for one of our future releases. Probably, there will be an option to set a notification couple of hours/one hour before the appointment, but we didn't have thoughts about minutes/periods less than an hour so far . We will consider this as well and see whether it is doable.

    If you have any other questions or concerns feel free to open a new ticket and we will gladly help,

  •  4
    Bodo replied
    September 23, 2019 at 1:47pm

    I would prefer to choose how many hours or minutes before and after the appointment a notification should be sent. Imho, there is no reason to limit it to fixed periods. What would be the benefit?

    Thanks in advance 

  • [deleted] replied
    September 23, 2019 at 2:16pm

    Hello Bodo, 

    Well, we have a lot of users and their needs/requests differsmile.png

    I forwarded this to the development team, and they will see what can they do about it and how they can implement it. I can just assure you that we will do our best to suit your needs!

    If you have any other questions or concerns feel free to open a new ticket and we will gladly help,