We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Notifications are only coming through for 1 appointment type (the first appointment type that was added)
I can't seem to find where to turn them on for all appointment types.
Hello kb12321,
Apologies for replying late, we are not working on weekends.
Please check Spam since they sometimes go there.
Have you maybe changed any settings before you made the later appointments (for which you don't get notifications)? If you have maybe changed the "Default Appointment Status" to Pending in Amelia -> General Settings you will not get any notifications until you manually change the appointment status on the back-end to approved.
If you are referring to scheduled notifications, they do require a bit of additional configuration, and you can read more about this following this link.
If you haven't changed anything and you are still having the same issue please let me know,
I believe I've fixed it by re-entering the password. Thank you.
Great, glad to hear that you have fixed it
You are welcome!
If you have any other questions or concerns feel free to open a new ticket and we will gladly help,