We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2156354
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Comments

  •  2
    kb12321 started the conversation

    I would like to know to offer different availability times for different services, without having the customer have to choose an employee.

    We don't use "employees" so this isn't something I want to enter the front end.

    I would like to offer "service A" Tuesday-Friday, and "service B" Friday only.

    OR.. can I make "service A" appointments approved by default and "service B" pending by default?


    help!

  • [deleted] replied

    Hello kbbridal,

    You can create just one fake/dummy employee and assign them services. When you are creating the employee you should go to "Work hours" and there you will be able to define all the work hours for this employee (in your case these will be the available hours for your services) and assign the specific service and location to this employee for these work hours. (Click on the pencil icon if you want to change the hours, and to the plus sign when you want to add new work hours). Please see attachments.

    This way you can set up some services from Monday to Thursday and other ones on Friday, or different services for each day. Or even different services for different work hours in the same day.

    And if you don't want the "Employee" and their details to be shown on your page, just send us a link to your website and we will send you custom CSS to help you hide this. 

    If you have any further questions or concerns don't hesitate to ask,


  •  2
    kb12321 replied

    Thanks for your reply.

    I have set the work hours as instructed and would still like to hide the dummy employee name from the screen for customers.

    www.kathrynbass.ca/booking

  • [deleted] replied

    Hello kbbridal, 

    You are welcome!

    You should just copy the following custom CSS code to the page where you want to hide the employee details:

    <style> 
    #am-confirm-booking > div:nth-child(1) > form > div.am-confirm-booking-data.el-row > div:nth-child(1) > div > div:nth-child(1) 
    {display: none;} 
    </style> 

    Let me know if the solution works well!

    If you have any other questions or concerns feel free to open a new ticket and we will gladly help,