We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I go into the backend and put the hours in I want my customers to have the options of choosing and then when I go to my site it gives them a bunch of days & hour options that I did no select. I’m sure I’m missing something obvious but I need to get up and running so a quick answer will be appreciated
Hello Jejuan
Thank you for your purchase.
If I'm not mistaken, you set up Comany's working hours in main settings of Amelia, but probably missed the working hours of the employee assigned to that service.
Please open your employee, go to Working hours, and have those match the company's working hours, and the issue should be resolved.
Also, worth mentioning - Amelia doesn't have any time zone settings, but is instead relying on WordPress settings. If you have any inconsistencies with the time zone, please change the time zone there, and it will be resolved.
Best regards.
Kind Regards,
Aleksandar Vuković
[email protected]
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